Member Services
REQUEST TO FREEZE OR CANCEL
FREEZING YOUR MEMBERSHIP
You may freeze your City Fitness and/or Thrive membership for a fee of $2.50/bi-weekly. You may request to freeze your membership for up to 6 months (12 bi-weekly payments). Please note that we require 7 days notice to freeze your membership. This form is all that is required to freeze your CF membership, but you are responsible to freeze any other commitments you have with City Fitness. To freeze your Thrive membership, you will have to fill out another form (hang tight).
CANCELING YOUR MEMBERSHIP
Cancelling your CF and/or Thrive membership would subject you to enrollment fees and any new membership rates if you decide to return at a later date. That’s why we offer the option to freeze your membership instead of cancelling (see above for more details).
Please remember that we require 30 days notice for cancellation, which means that you are responsible for any payments that occur within 30 days of your request to cancel. If applicable, cancellation fees must be paid before your final usage date. All fees and outstanding dues must be paid in order for the cancellation to take effect. Memberships cannot be cancelled during a freeze. To cancel Thrive, please stay with us as you have one more form to fill out!